Service terms

Every job starts with a written quote: what I will do, the price and the expected time. Nothing starts until you agree to it by email or message. A quote stays valid for 30 days.

• Care plans ($149 and $299 a month) are billed monthly in advance, on the day the plan starts.
• Single fixes, malware cleanups and speed work are paid when the work is done and you have checked it.
• Builds are paid in two parts: 50% to start and 50% before the site goes live.
• White-label care ($59 per site a month) is billed monthly in advance. Hourly work ($20 an hour) is billed at the end of each month with a log of the hours.
• Invoices are in US dollars, sent by email and due within 7 days.

• Cancel any month. Tell me before your next billing date and the plan ends when the paid month ends. A month that has started is not refunded.
• Switch plans from the start of your next billing month.
• Hours do not roll over. The hours in a plan (1 hour on Care, 3 on Care + development) are kept free for your site each month and do not carry into the next one.
• Extra work beyond the plan's hours is quoted in writing before it starts.
• WooCommerce stores are quoted separately. On a store plan, the checkout, the payment gateway and the order emails are tested after every update.

I reply to every message within 24 hours on working days, Monday to Friday. On a care plan, an urgent problem (the site is down, hacked, or the checkout is broken) gets a reply within 24 hours on any day.

I work from Dhaka (UTC+6), so my working day overlaps US and UK hours. The clock in the footer shows my local time.

• Fixes: if the same problem comes back within 14 days, I fix it again at no charge. If I cannot fix it, you do not pay for it.
• Malware cleanups: if the site is reinfected through the same way in within 30 days, I clean it again at no charge. A new way in, such as a new pirated plugin or a stolen password, is a new job.

• You own your site, its content, code written for you and every account. I work through my own user account, which you can remove at any time.
• I take a backup before changing anything. Backups on a care plan are kept off your server for 30 days.
• Passwords are kept in a password manager and never sent by plain email.
• Your files and data stay private. I sign an NDA on request.

• I never contact your client, and nothing I hand over carries my name unless you want it to.
• Care reports carry your agency's name and logo.
• You own the client relationship and set your own price to your client.
• I will not offer my services directly to your clients for 12 months after we stop working together.

I am not responsible for outages or faults caused by your host, third-party plugins or services, or changes made by someone else. My total liability for any job is limited to what you paid me for that job in the previous three months.

Tip: keep your host's own backups switched on as a second copy.

Email islamsakib.official@gmail.com, or use the contact form. See also the privacy policy.